I definitely got the sense they were all trained and/or were being trained. They took it very seriously was my impression. But not having had real life experience, and limited hands on, I am sure they would be more ready as they have more deliveries and customers and stick time. They definitely were happy I was their first Taycan customer in the sense that they wouldn’t have to worry about “gotchas” that I would complain about (like why is range less in winter, where do I charge, etc). They actually said something to the effect that I was the perfect “first” Taycan customer.
I offered to be a reference and an ambassador for new owners who may not be EV savvy if they wanted. They have invited me to their official launch event March 13, so they definitely are still in gearing up phase.
I got the sense Porsche is taking it all very seriously and will do just fine. Every question I have had with customer care showed they are well trained, know what the Taycan means, and they can actually provide concrete answers. I am very optimistic.