Hi, just saying hello. I have recently changed from a Panamera Hybrid daily car into a Taycan GTS Sport Turismo.
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Picked the car up in Dec, have managed 602 miles and it has failed. Stopped accepting a charge on the 6th January and has been in the dealer ever since with no ETA on the part. It has been diagnosed with a faulty HV charger.
I have sent numerous emails and reached out to Krishan Bodhani (43), currently Vice President of Porsche GB. I received a bland response from Andrew Hughes CEO Escalations Manager, saying effectively they don't have any visibility regarding the timescale for the replacement part - 'Once the concern has come to a resolution, we would look at a goodwill gesture to yourself. We will take into account the length of time that you are without your vehicle, and your overall experience'.
Not impressed.
Tom
Picked the car up in Dec, have managed 602 miles and it has failed. Stopped accepting a charge on the 6th January and has been in the dealer ever since with no ETA on the part. It has been diagnosed with a faulty HV charger.
I have sent numerous emails and reached out to Krishan Bodhani (43), currently Vice President of Porsche GB. I received a bland response from Andrew Hughes CEO Escalations Manager, saying effectively they don't have any visibility regarding the timescale for the replacement part - 'Once the concern has come to a resolution, we would look at a goodwill gesture to yourself. We will take into account the length of time that you are without your vehicle, and your overall experience'.
Not impressed.
Tom
