The software update is one that has to be done at the dealership. When mine was done it was a two-day process.Thanks, managed to fix it. Couldn't log in manually either. I disconnected the 12v battery for 3-4 mins and then put it back on and it worked fine.
When was the huge software update? Was this an over the air one or one you had to go to the dealer for?
Thanks for your replyc