[klhTaycan]

My FM over the air radio tuner failed yesterday....it won't receive any station signals.
Everything else functions normally...Apple Music, Internet Radio, etc.
Has anyone had this problem?

 

[TecasTate]

I’ve had my FM go out twice now in the first month I’ve had my 2021 4S. The other media functions worked.

The first time it occurred I think was just after a charge (not certain). The media screen showed “Loading data” for about 4 hours and then the radio came back. The second time was just now after another charge...shows “Loading data”. It’s inky been about an hour, so I’ll try to remember to update this post.

Also, I have charged the car several times, so maybe the charging is purely coincidental and means nothing.

I have also had all of the media functions become inoperable but there was no message about any updates. Porsche recommended I reset the PCM to factory and start over. That was a pain.

All of this is unimpressive and Porsche needs to figure this stuff out.

 

[klhTaycan]

I’ve had my FM go out twice now in the first month I’ve had my 2021 4S. The other media functions worked.

The first time it occurred I think was just after a charge (not certain). The media screen showed “Loading data” for about 4 hours and then the radio came back. The second time was just now after another charge...shows “Loading data”. It’s inky been about an hour, so I’ll try to remember to update this post.

Also, I have charged the car several times, so maybe the charging is purely coincidental and means nothing.

I have also had all of the media functions become inoperable but there was no message about any updates. Porsche recommended I reset the PCM to factory and start over. That was a pain.

All of this is unimpressive and Porsche needs to figure this stuff out.

Thanks....I have not yet managed to get the over-the-air FM to work...everything else does work. I thought I would wait for the big update, to see whether that fixes the problem.
The silver lining is that I have now become familiar with internet radio.

 

[ICU]

I’ve had my FM go out twice now in the first month I’ve had my 2021 4S. The other media functions worked.

The first time it occurred I think was just after a charge (not certain). The media screen showed “Loading data” for about 4 hours and then the radio came back. The second time was just now after another charge...shows “Loading data”. It’s inky been about an hour, so I’ll try to remember to update this post.

Also, I have charged the car several times, so maybe the charging is purely coincidental and means nothing.

I have also had all of the media functions become inoperable but there was no message about any updates. Porsche recommended I reset the PCM to factory and start over. That was a pain.

All of this is unimpressive and Porsche needs to figure this stuff out.

same happened to me. They had to rest the PCM and it was pain in the butt to reprogram all my settings again and after all this, still didn't fix the issue with SIRUS XM and voice commands

 

[klhTaycan]

same happened to me. They had to rest the PCM and it was pain in the butt to reprogram all my settings again and after all this, still didn't fix the issue with SIRUS XM and voice commands

I am hoping that the major update will include restoration of the FM....hope springs eternal!

 

[PassGas]

My only issue has been my Sirius XM radio not loading. A trip to the dealership solved the problem with a work around performed by my Sales Associate.

 

[ICU]

My only issue has been my Sirius XM radio not loading. A trip to the dealership solved the problem with a work around performed by my Sales Associate.

I did and I'm aware of the diamond trick programing they offer. However, issue persisted. I got used to use the voice command the minute I enter the car and change the channel to the one i want.

 

[PassGas]

I did and I'm aware of the diamond trick programing they offer. However, issue persisted. I got used to use the voice command the minute I enter the car and change the channel to the one i want.

That is really weird. Have they offered you any solution to your issue?

 

[ICU]

Not really. They have no clue I can tell.

 

[PassGas]

Have you tried reaching out to Porsche North America? Sometimes they are helpful but they might just refer you back to your dealership. May be worth a try.

 

[ICU]

I tried a new thing today just turned off the "data connection notification" and that solved the annoying message from SIRUS XM that "subscription has been changed". I hope this trick will fix it for good, especially I gave up on finding a solution to this SIRUS XM recurrent issues.

 

[kort]

Have you tried reaching out to Porsche North America? Sometimes they are helpful but they might just refer you back to your dealership. May be worth a try.

I believe that the customer care call center is outsourced and all that they do is intake of issues and that they themselves do little if anything to address any customer concerns, they forward it on, sometimes you might actually get a generic email saying your complaint has been received and that they will work towards a solution, the solution is usually visit your dealership.

porsche customer care is a black hole where issues go to die

 

[PassGas]

I believe that the customer care call center is outsourced and all that they do is intake of issues and that they themselves do little if anything to address any customer concerns, they forward it on, sometimes you might actually get a generic email saying your complaint has been received and that they will work towards a solution, the solution is usually visit your dealership.

porsche customer care is a black hole where issues go to die

Thanks for responding. I though it might be more helpful than that. Apparently not.

 

[PassGas]

I tried a new thing today just turned off the "data connection notification" and that solved the annoying message from SIRUS XM that "subscription has been changed". I hope this trick will fix it for good, especially I gave up on finding a solution to this SIRUS XM recurrent issues.

Interesting. Do you have any idea what if any thing that will do the the OTA downloads? Hopefully, nothing. Anyway please keep us posted on how well this work around works.

 

[klhTaycan]

Interesting. Do you have any idea what if any thing that will do the the OTA downloads? Hopefully, nothing. Anyway please keep us posted on how well this work around works.

The latest software update cured my FM problems

 

[PassGas]

Good to hear.