I've watched the video made by Porsche on how to get the charger going and it doesn't work.
After speaking to someone at 1-800-Porsche, I was told that as well as having the Porsche Connect app I also need to have the Charging America app and use the same login credentials with that app as I use on the Porsche Connect app.
The video says to plug in and then open the Porsche Connect app and select "begin charging" but I can't find that. If I go into the Charging America app, I can click on the charging station and the number assigned to the station populates on my phone (it matches where I plugged in) and the station says to tap my phone but all that does is bring up my credit card and I don't want to have to pay as we have 3 years of free charging (and yes, that has all been set up in my apps). Obviously there is something I'm missing. Can someone help this noob?
After speaking to someone at 1-800-Porsche, I was told that as well as having the Porsche Connect app I also need to have the Charging America app and use the same login credentials with that app as I use on the Porsche Connect app.
The video says to plug in and then open the Porsche Connect app and select "begin charging" but I can't find that. If I go into the Charging America app, I can click on the charging station and the number assigned to the station populates on my phone (it matches where I plugged in) and the station says to tap my phone but all that does is bring up my credit card and I don't want to have to pay as we have 3 years of free charging (and yes, that has all been set up in my apps). Obviously there is something I'm missing. Can someone help this noob?